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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Santa Nunez

Santa Nunez

October 3, 2024

5  out of  5
rating by Santa Nunez
"Priya amazing as always! Thank you for all you do."
We responded:
"Thank you, Santa! We're glad Priya could assist you so well. Your appreciation means a lot to us. If you need anything else, we're here to help. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Carolyn Henneken

October 1, 2024

5  out of  5
rating by Carolyn Henneken
"I spoke with Claudia today. Even though I tend to over-detail my issues, she understood right away and, despite me interrupting midway with another issue I didn't want to forget to mention, she had everything from the first issue all taken care of almost immediately! I called her a "wunderkind." Hope she took that as the compliment it was meant to be!"
We responded:
"Carolyn, thank you for sharing your experience! I'm happy Claudia was able to understand and address your concerns so efficiently. If you need any further assistance, don't hesitate to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Xavier Rivera

October 1, 2024

5  out of  5
rating by Xavier Rivera
"Posting a review for my grandmother ! She had nothing but great words and appreciation from here. She was looking to save for her vehicle and received more than she expected with being able to get the coverage needed. Easy process as well ! Thank you"
We responded:
"Xavier, Thank you for sharing your grandmother's experience with us! I'm happy she found the process easy and was able to get the coverage she needed for her auto. We're grateful for her kind words and appreciate your support. If she has any further questions or needs assistance in the future, our office is always here to help. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Anibal Nambo

October 1, 2024

5  out of  5
rating by Anibal Nambo
"Claudia is awsome to work with!"
We responded:
"Claudia is indeed wonderful to work with! I'm happy to hear you had such a positive experience with her. If you need any further assistance, feel free to reach out to our office. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Leticia Maravilla

October 1, 2024

5  out of  5
rating by Leticia Maravilla
"Claudia tiene mucha paciencia en ayudar con nuestras dudas."
We responded:
"Leticia, muchas gracias por tu comentario positivo. Me alegra saber que Claudia pudo ayudarte con paciencia y resolver tus dudas. Estamos aquí para asistirte siempre que lo necesites. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Cris Nambo

October 1, 2024

5  out of  5
rating by Cris Nambo
"Great help, agents were very helpful and no compications!"
We responded:
"Cris, Thank you for your wonderful review! I'm glad our agents could assist you effectively and make the process smooth. We appreciate your feedback and look forward to helping you with any future needs. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Anel Salas

October 1, 2024

5  out of  5
rating by Anel Salas
"Claudia is super helpful and very knowledgeable."
We responded:
"Thank you, Anel! I'm glad to hear that Claudia was able to assist you so effectively. Her knowledge and helpfulness are truly valued in our office. If you need any further assistance, we're here for you. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Kiran Patel

September 30, 2024

5  out of  5
rating by Kiran Patel
"Priya is so helpful and very nice Thank you so much for your help 🙏"
We responded:
"Thank you, Kiran! I'm glad to hear that Priya was able to assist you so effectively. We appreciate your kind words and are always here to help with any future needs. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Yasmin Valdivia

September 30, 2024

5  out of  5
rating by Yasmin Valdivia
"Working with Claudia at State Farm has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch service and support. They took the time to understand our unique needs and developed a tailored solution that exceeded our expectations. I cannot recommend State Farm highly enough for any business seeking to get insurance."
We responded:
"Yasmin, thank you for your wonderful review! I'm glad to hear that working with Claudia and our team has been a pleasure. We take pride in understanding our customers' unique needs and providing tailored solutions. Your recommendation means a lot to us. If you ever need further assistance, we're here to help! - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Fabian Ortega

September 30, 2024

5  out of  5
rating by Fabian Ortega
"Very efficient friendly and professional stuff. I highly recommend Monica Alvarez ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Hi Fabian! Thank you for the five-star rating for Monica! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
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MUHAMMAD ANAS

September 29, 2024

5  out of  5
rating by MUHAMMAD ANAS
"Satisfied, Agent Priya was very Helpful and Professional."
We responded:
"Thank you, Muhammad! I'm glad to hear you were satisfied with our service. Priya is indeed very helpful and professional, and we're grateful to have her on our team. If you need any further assistance, feel free to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Neha Jaweed

September 28, 2024

5  out of  5
rating by Neha Jaweed
"Priya is excellent. She has helped us so much and we really appreciate all her help towards us. Thank you Priya"
We responded:
"Thank you, Neha! We're so happy to hear that Priya has been able to assist you so effectively. We truly appreciate your kind words and are grateful to have her as part of our team. If you need any further assistance, don't hesitate to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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neha jaweed

September 28, 2024

5  out of  5
rating by neha jaweed
"Priya is awesome, she has helped lower my bill many times and very experienced. We are lucky to have such a good agent!"
We responded:
"Neha, Thank you for your wonderful review! I'm glad to hear that Priya has been able to assist you effectively and help lower your bill multiple times. Her experience and dedication are truly valuable to our team. We're grateful to have her and clients like you. If you need any further assistance, we're always here to help! - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Lisa Hoeppne

September 28, 2024

5  out of  5
rating by Lisa Hoeppne
"Claudia was very helpful, knowledgable and very nice to work with....5 stars!!"
We responded:
"Lisa, thank you for your wonderful review! I'm glad to hear that Claudia was helpful, knowledgeable, and nice to work with. We appreciate your feedback and look forward to assisting you with any future needs. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Luis medrano

September 25, 2024

5  out of  5
rating by Luis medrano
"Great service and excellent customer care"
We responded:
"Luis, thank you for your kind words! I'm happy you had a great experience with our service and customer care. We always strive to provide great service for our customers. If you need any further assistance, feel free to reach out anytime. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Nilesh1925 Patel

September 23, 2024

5  out of  5
rating by Nilesh1925 Patel
"Priya Ji the girl works in the office is awesome. She knows how to quote insurance in the best interest of customers at cheaper rates She deserves 11stars Thank you Priya Ji for your help"
We responded:
"Thank you for your wonderful review! I'm glad to hear that Priya has been able to assist you effectively and provide you with great insurance quotes. We're grateful to have her on our team. If you need any further assistance, don't hesitate to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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umang patel

September 23, 2024

5  out of  5
rating by umang patel
"I am progressive customer.and then I call Priya and she give me good quotes save money. She is very helpful"
We responded:
"Thank you, Umang, for sharing your experience! I'm glad Priya could assist you with finding a good quote and saving money. It's wonderful to know she was helpful. If you have any more questions or need further assistance, feel free to reach out anytime. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Joaquin Montejano

September 5, 2024

5  out of  5
rating by Joaquin Montejano
"She was very patient with me and my family. Her professionalism is unmatched."
We responded:
"Joaquin, thank you for your kind words! I'm glad to hear that you and your family had a positive experience. We strive to maintain a high level of professionalism and patience. If you need any further assistance, feel free to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
Profile photo of Alondra Montejano

Alondra Montejano

September 5, 2024

5  out of  5
rating by Alondra Montejano
"Monica was wonderful! She explained to me everything and answered all my questions!"
We responded:
"Thank you, Alondra, for your wonderful review! I'm glad Monica was able to explain everything clearly and answer all your questions. We appreciate your feedback and are here for any future needs you may have. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Saugata Mandal

September 4, 2024

5  out of  5
rating by Saugata Mandal
"Great service, quick and easy to work with."
We responded:
"Saugata, Thank you for your kind words! I'm glad you found our service quick and easy to work with. If you ever need assistance in the future, don't hesitate to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
Profile photo of Hasnain V

Hasnain V

August 30, 2024

1  out of  5
rating by Hasnain V
"State Farm has been making excuses to deny a legitimate claim. Refuses to speak with anyone. Would not recommend anymore!"
We responded:
"Hi Hasnain, thank you for the feedback. It looks like your household just left a review below as well too on the same issue. I let Aqil know to reach out to me directly regarding the issues with claims. Thank you. "
Profile photo of Damen S

Damen S

August 30, 2024

1  out of  5
rating by Damen S
"I have State Farm, but reading these negative reviews is making me reconsider should I ever have a claim. Be better John Sutton. Be better."
We responded:
"Damen, thank you for sharing your concerns. I understand that reading negative reviews can be unsettling, especially when it comes to something as important as insurance. I want to acknowledge your frustration and assure you that we take all feedback seriously. While agents work diligently to manage claims, it's true that there are specific protocols and final decisions often made by higher authorities or based on company policies. I realize this can sometimes feel limiting, especially when you're seeking a resolution. Please know that we are continuously striving to improve our processes and customer service. Your feedback helps us to identify areas where we can do better. If you have any specific questions or need assistance with your policy, I encourage you to reach out directly. I'm here to help and provide support in any way I can. Thank you for your patience and for giving us the opportunity to address your concerns."
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Hema shah

August 19, 2024

5  out of  5
rating by Hema shah
"Excellent service talked with politeness & dignity Priya is very knowledgeable she appreciated her experience & knowledge we are very with her great services"
We responded:
"Thank you, Hema, for your wonderful review. I'm glad Priya could provide you with excellent service and that her knowledge and experience were appreciated. We are happy to have her on our team. If you need any further assistance, please don't hesitate to reach out. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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a plasticplant

August 15, 2024

5  out of  5
rating by a plasticplant
"Priya was wonderful start to finish and made the process super easy!"
We responded:
"Thanks for the awesome review! I'm glad Priya could make the process easy for you. If you need anything else, we're here to help. - John Sutton - State Farm Insurance Agent, Elgin, IL"
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Stephen Williams

August 15, 2024

5  out of  5
rating by Stephen Williams
"Priya is awesome! Needed assistance updating some account information and she was extremely helpful. I greatly appreciate the level of detail she survived the account while also addressing questions and concerns. Highly recommend Priya and everyone at John Sutton - State Farm Insurance!"
We responded:
"Hey Stephen, Thanks for the awesome review! I'm glad Priya could help you update your account information and address your questions. We appreciate your recommendation and are here for any future needs. - John Sutton - State Farm Insurance Agent, Elgin, IL"